Refund and Returns Policy

Refund Policy

Thank you for choosing JoinVape for your disposable vape needs. We are dedicated to providing you with high-quality products and exceptional customer service. Please review our refund policy carefully to ensure a smooth shopping experience:

1. Refund Requests Within 24 Hours

  • If you wish to cancel your order, please contact us within 24 hours of placing your order. If the order has not yet been processed, we will be happy to issue a full refund. To request a refund, please reach out to our customer support team as soon as possible.

2. Refund Requests After 24 Hours

  • Orders that have been in the system for more than 24 hours are typically already in preparation or have been dispatched. As a result, they are generally ineligible for a full refund. In certain cases, we may offer a partial refund, depending on the circumstances.

3. Partial Refunds for Late Requests

  • If your refund request is made after 24 hours, a partial refund of up to 50% of the order value may be issued. This policy helps cover costs related to processing and recalling the order from shipment or customs.

4. No Refund After Shipment

  • Once your order has been shipped and you receive a tracking number, it is no longer eligible for a refund. We recommend double-checking all details before confirming your order to avoid any mistakes.

5. Insurance and Customs Issues

  • All orders are insured during transit. In the event that your package is detained by customs and is not released, we will issue a full refund. Please note that customs delays are beyond our control, but we will assist you in resolving any related issues.

6. Incorrect Address or Delivery Issues

  • If a package is undeliverable due to an incorrect address provided by the customer, or other customer-related issues, the customer will be responsible for the cost of reshipping the package. Please double-check your shipping address before completing your order.

Need Assistance?

For any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are committed to ensuring your satisfaction and will do our best to assist you.

Thank you for shopping with JoinVape, where we offer Europe’s best-selling disposable vapes and an exceptional shopping experience!